AVAD Technologies's Posts - Knol Stuff2024-03-28T15:55:26ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologieshttps://storage.ning.com/topology/rest/1.0/file/get/1953616780?profile=RESIZE_48X48&width=48&height=48&crop=1%3A1https://knolstuff.com/profiles/blog/feed?user=15knywuwobhrb&xn_auth=noVoIP for Small Businesstag:knolstuff.com,2012-10-22:1781665:BlogPost:2250752012-10-22T06:06:53.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p style="text-align: justify;">Tired of expensive phone bills? Perhaps you’ve tried cutting down non-business calls and still find you’ve not made a dent in the phone bills? If so, its time you gave VoIP a thought.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">You could switch over to Hosted VoIP for small business because:</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">1. The voice clarity is astonishingly good,<br></br>2. The cost is very low…</p>
<p style="text-align: justify;">Tired of expensive phone bills? Perhaps you’ve tried cutting down non-business calls and still find you’ve not made a dent in the phone bills? If so, its time you gave VoIP a thought.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">You could switch over to Hosted VoIP for small business because:</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">1. The voice clarity is astonishingly good,<br/>2. The cost is very low when compared to your regular phone bills and in most cases,<br/>3. It is just a matter of downloading and installing VoIP software onto an already existing computer or IPad.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Voice over IP or Voice over Internet Protocol (VoIP) has made it possible to make local and international calls using internet. Every business today, has an email id which also means they have access to the internet. Internet therefore, is the connection between all businesses. All that was left to do was to use this media to communicate. When that happened, VoIP was born.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong><span style="color: #0000ff;">Tools for quality Small Business VoIP</span></strong></p>
<p style="text-align: justify;">You can setup a VoIP communication with just the following tools:</p>
<p style="text-align: justify;"><br/>1.<span style="color: #0000ff;"><strong>Broadband -</strong></span> Reasonably high-speed internet connection (commonly known as broadband with speeds starting at 1Mbps)<br/>2.<span style="color: #0000ff;"><strong>Hardware -</strong></span> A computer with microphone and speakers (these days phone-to-internet devices are also available)<br/>3.<span style="color: #0000ff;"><strong>VoIP software</strong></span>(e.g. Skype)</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">If you have the first two of the above tools, you can download and install the third (VoIP software). Before you download VoIP software, know that you can choose between FREE business VoIP software and PAID VoIP software. The former will obviously bombard you with adverts and the voice quality might not be all that impressive.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Let’s examine each of the three tools required for <a href="http://www.avadtechnologies.com/"><span style="color: #ff0000;"><strong>Business VoIP</strong></span></a>:</p>
<p style="text-align: justify;"><span style="color: #0000ff;"><strong>Broadband –</strong></span>You need a minimum speed of 500 Kbps (ideally 1Mbps and above). Anything less than 500Kbps will result is broken speech and too much lag time.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><span style="color: #0000ff;"><strong>Hardware –</strong></span> You may use your laptop/desktop/IPad or Tablet PC. Whatever you use, it needs a microphone and a speaker. These days, the market is also flooded with VoIP phones. These have the ability to directly connect to the internet via a standard broadband cable or Wi-Fi.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><span style="color: #0000ff;"><strong>VoIP Software –</strong></span>The right VoIP software (e.g. Skype) enables you to not only connect with people who might be connected to the internet when you make the call, it also enables you to dial cell phone and landline numbers. The latter usually requires a paid subscription.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><span style="color: #0000ff;"><strong>Limitations of <a href="http://www.avadtechnologies.com/"><span style="color: #ff0000;">VoIP for Business</span></a></strong></span></p>
<p style="text-align: justify;">No technology is perfect. Every person using Voice over IP or Voice over Internet Protocol (VoIP) requires a broadband connection. So if you plan to telephonic conference using VoIP, be aware that every participant needs to have the above three tools.<br/>This limitation can be removed if you have a paid subscription. A paid subscription permits you to also dial a cell phone or landline connection.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><span style="color: #0000ff;"><strong>How does VoIP help small businesses?</strong></span></p>
<p style="text-align: justify;">If all participants of a telephonic conversation are online, you can use VoIP to make a totally FREE telephone call (commonly called internet call). The participants could be located anywhere on the globe. So long as they are connected to the internet, their physical location is immaterial.</p>
<p style="text-align: justify;">The only payment you need to make is when you make calls to cell phone and landline numbers. Here too, with increasing number of people possessing a GPRS enabled Smartphone, you could make a VoIP call to the person’s cell phone thereby reducing your phone bill to negligible amounts.</p>
<p style="text-align: justify;">Change over to <span style="color: #ff0000;"><a href="http://www.avadtechnologies.com/small-business-hosted-call-center/"><span style="color: #ff0000;"><strong>Hosted Call Center</strong></span></a></span> today.</p>Routers are a Critical VoIP Componenttag:knolstuff.com,2012-10-11:1781665:BlogPost:2253572012-10-11T06:45:11.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p style="text-align: justify;">The Router is a critical link in any VoIP deployment. Most routers that you get from cable companies or that you can purchase at Best Buy for under $100.00 dollars are simply not capable of effectively handling VoIP. A quality VoIP router for a small office costs about $350.00. Routers for larger offices vary based on the number of users at each location and start at $700.00 for 15-users office.…</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">The Router is a critical link in any VoIP deployment. Most routers that you get from cable companies or that you can purchase at Best Buy for under $100.00 dollars are simply not capable of effectively handling VoIP. A quality VoIP router for a small office costs about $350.00. Routers for larger offices vary based on the number of users at each location and start at $700.00 for 15-users office.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>VoIP routers provide the following benefits;</strong></p>
<p style="text-align: justify;">• QoS – Quality of Service<br/> • SIP Server Redundancy<br/>
• Traffic Shaping<br/>
• VoIP Proxy</p>
<p style="text-align: justify;"><strong>VoIP Terms Defined</strong></p>
<p style="text-align: justify;"><strong> </strong></p>
<p style="text-align: justify;">QoS: stands for Quality of Service: QoS does several things, on a network that shares voice and data, a QoS capable router gives priority to voice traffic. This is important because there will be times when you are on the phone and someone else using your network sends or receives a large file or downloads a video and you do not want this to affect the voice quality of your call. A router that can provide QoS will prevent this from happening.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">SIP Server Redundancy: A quality VoIP Service Provider has servers at more than one location. If one location goes out of service, the secondary or back up location automatically takes over. A true VoIP router will automatically route calls to the backup location if the primary location is out of service. The router you get from your ISP or Best Buy does not have this capability.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Traffic Shaping: Allows you to decide how much bandwidth to allocate to voice and how much to data. If you give priority to voice traffic, you could use up all your available bandwidth and your computers will not be able to access the internet. VoIP routers have this built in.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">VoIP Proxy: Allows phones on your network to register directly with the PSTN. If your cannot do this your call first has to travel to your VoIP Service Provider’s SIP server and then to the PSTN. Any increase in distance that your VoIP packets have to travel increases the chance of lost packets and other forms of network interference.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Most quality <a href="http://www.avadtechnologies.com/" rel="nofollow" class="external exitstitial">Business VoIP</a> providers strongly recommend that you install a router designed for VoIP traffic in order to guarantee Quality of Service. They are hesitant to require it because of the higher costs. If your business depends on your phone, you would be wise to get a VoIP router.</p>
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<p style="text-align: justify;">Check out also for <a href="http://www.avadtechnologies.com/small-business-hosted-call-center" rel="nofollow" class="external exitstitial"><strong>Hosted Call Center</strong></a> and <a href="http://www.avadtechnologies.com/" rel="nofollow" class="external exitstitial"><strong>Small Business VoIP</strong></a></p>Moving a Hosted VoIP Phone System is not Really Movingtag:knolstuff.com,2012-09-18:1781665:BlogPost:2246872012-09-18T05:51:49.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p style="text-align: justify;">Moving your phone system is easier than you think. Moving your business is a hassle. Forget about moving stuff like furniture, cubicles and filing cabinets, you can always hire a moving company for that. Moving your technology is the tricky part, and moving your phone system can be expensive and will most likely lead to a period where your company does not have phone service at all.</p>
<p style="text-align: justify;">If you are like most businesses, you will…</p>
<p style="text-align: justify;">Moving your phone system is easier than you think. Moving your business is a hassle. Forget about moving stuff like furniture, cubicles and filing cabinets, you can always hire a moving company for that. Moving your technology is the tricky part, and moving your phone system can be expensive and will most likely lead to a period where your company does not have phone service at all.</p>
<p style="text-align: justify;">If you are like most businesses, you will probably want to take your existing phone system with you to your new office location. This means that you will have to break the system down and reassemble it at your new location. While your system is in transit, your company is without phone service. You will probably try and do this over the weekend so as to not be without phone service during normal business hours (assuming a normal business hour does not include evenings and weekends).</p>
<p style="text-align: justify;">If you are lucky and things go as planned, you can accomplish this move in a single weekend. Unfortunately, things don’t always go as planned. Your company could be without phone service until your old system has been reinstalled in the new location.</p>
<p style="text-align: justify;"><span style="color: #ff0000;"><strong>Moving a Hosted PBX Costs Next to Nothing</strong></span></p>
<p style="text-align: justify;">Moving a Hosted VoIP phone system costs next to nothing. Depending on the size and complexity of your existing PBX phone system, the cost to move your system can easily run into the thousands of dollars. At a minimum, you are looking at a couple of grand to move even a small system.<br/>There is an easier way to move a phone system.</p>
<p style="text-align: justify;">Sell your old system on eBay and use the proceeds to buy a Hosted VoIP phone system. Actually, you don’t buy a Hosted VoIP phone system, you pay for the service on a monthly basis. The only equipment you buy is the IP phone sets and a specialized VoIP router. That is why moving a Hosted VoIP phone system is a breeze.</p>
<p style="text-align: justify;">If the proceeds from the sale of your old system are enough to pay for the components of a Hosted VoIP phone system, then you have actually come out ahead. How so? The reason you have come out ahead is that you have upgraded to state-of-the-art phone system without taking money out of your pocket. Remember, the only hardware required for a Hosted VoIP phone system are the IP Phone sets and a VoIP router. IP Phone sets range in price from $150.00 to $400.00. A VoIP router costs less than $1,000.00.</p>
<p style="text-align: justify;"><span style="color: #ff0000;"><strong>Install and Test Hosted VoIP before Moving</strong></span></p>
<p style="text-align: justify;">Before moving to your new office location, you can install and test the Hosted VoIP System. (Moving office locations is confusing enough, moving and learning a new phone system is a nightmare.) The VoIP Provider can assign temporary numbers to your Hosted VoIP phone system so your employees can practice and test the new system. The new phone system will be completely independent of and will not affect your existing phone system.</p>
<p style="text-align: justify;">Once you have tested the new phone system and your staff is comfortable using it, the VoIP Service Provider can port (transfer) your existing phone numbers from your old system to your new Hosted VoIP phone system. You are now using the new VoIP system at your old office location.</p>
<p style="text-align: justify;"><span style="color: #ff0000;"><strong>Why is it easy to move a <a href="http://www.avadtechnologies.com/small-business-hosted-call-center/">Hosted Call Center</a> Phone System?</strong></span></p>
<p style="text-align: justify;">On the day of your move, all that has to be done to move a Hosted VoIP phone system is to unplug the IP Phone Sets and move them to their new locations. Most companies have their employees move their phones. If your employees are unable to move the phones, you can have your IT person pack up the phones. It is simply a matter of unplugging the phones from the from your network and unplugging from the electrical outlet.</p>
<p style="text-align: justify;">The reinstallation of the phones at your new location is simply a matter of plugging in the phones at each employees work station. The only difficult part is that each employee must have the same phone on the new desk as they had on their old desk. As soon as the network in your new location is ready, your Hosted VoIP Phone system will function exactly as it did at your old office location.</p>
<p style="text-align: justify;"><span style="color: #ff0000;"><strong>Your Hosted VoIP Phone System Never Goes Down</strong></span></p>
<p style="text-align: justify;">After you have turned out the lights at your old office location and before you have installed your Hosted VoIP phone system at your new location, your phone system will continue to function. That’s right, during the time your phone system is in the box on the truck, it will continue to function. This is just one of the many benefits of a Small Business VoIP phone system.</p>
<p style="text-align: justify;">Callers to your company will hear your company greeting, if a caller calls one of your employees, they will either be connected directly to that employees voice mail or, your employee could have set up call forwarding before they left and had all calls transferred to their cell phone. To the outside world, it appears as if nothing has changed.</p>
<p style="text-align: justify;">If a caller has left a voice mail message, the system will convert that message into a .wav file and e-mail it to any e-mail account including a smart phone e-mail. If an employee does not have a smart phone, the system will send a text message notification that a voice mail has been received. The employee can dial into their voice mail account a listen to their voice mail messages. They can even forward those messages to other employees. This all takes place while you system is in transit.</p>
<p style="text-align: justify;">Check out also for <a href="http://www.avadtechnologies.com/"><span style="color: #ff00ff;"><strong>VoIP For Business</strong></span></a> and <span style="color: #ff00ff;"><a href="http://www.avadtechnologies.com/virtual-call-center-solution/"><span style="color: #ff00ff;"><strong>Call Center Software</strong></span></a></span></p>Business Hosted VoIP Small Business Benefitstag:knolstuff.com,2012-08-28:1781665:BlogPost:2241692012-08-28T06:02:36.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div style="text-align: justify;">Prior to the introduction of Voice over IP, businesses had few choices and were generally paying too much for business phone service. The only option was the local phone company.<br></br> <br></br> Along came VoIP and suddenly businesses had another option. However, businesses soon learned this new VoIP technology was not quite as reliable as traditional phone service. That was 5-7 years ago when VoIP was in its infancy.<br></br> <br></br> VoIP for Business technology has…</div>
<div style="text-align: justify;">Prior to the introduction of Voice over IP, businesses had few choices and were generally paying too much for business phone service. The only option was the local phone company.<br/> <br/> Along came VoIP and suddenly businesses had another option. However, businesses soon learned this new VoIP technology was not quite as reliable as traditional phone service. That was 5-7 years ago when VoIP was in its infancy.<br/> <br/> VoIP for Business technology has matured to the point where the call quality and reliability is comparable to traditional phone service. The real benefit to the small businesses is the PBX Features that VoIP technology delivers.<br/> <br/> Most Hosted Business VoIP Phone systems offer a feature rich package of PBX functions that include Auto-Attendants, Hunt Groups, Voice Mail, Call Transfer, etc (see a full list of VoIP PBX Features) without requiring you to purchase expensive telecommunications hardware.<br/> <br/> Hosted VoIP makes it easy to incorporate a geographically distributed group of employees, even remote works that work out of a home office can be incorporated into your business phone system. With a Hosted VoIP Phone system the only hardware your business needs are the IP Phones and a VoIP router. <br/> <br/> A Small Business VoIP Phone System allows businesses to only pay for the PBX services actually used. Upgrading a Hosted VoIP Phone system is a simple process from a technical perspective and generally does not require additional telecommunications hardware.<br/> <br/> Creating a multi-location system is no different than adding a phone to your current office system. Hosted VoIP Phone systems simplify adding additional geographic locations, including home based employees. New office locations can be added in any location that has a high speed internet connection.<br/> <br/> To learn more about AVAD Technologies <a style="color: #ff0000;" href="http://www.avadtechnologies.com/" target="_self">Hosted VoIP Provider</a> please calls (800) 733-4136, or visit us on the web at <a style="font-weight: bold;" href="http://www.avadtechnologies.com/" target="_self">AvadTechnologies.com</a></div>How Consultants Use Call Centerstag:knolstuff.com,2012-07-31:1781665:BlogPost:2231362012-07-31T11:18:59.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div id="78817_kdub2"><div class="entry"><p style="text-align: justify;">As a consultant you’re often tight on time.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">You have clients to deal with, projects to work on, marketing to do …and the list goes on.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">One area that consultants should give more consideration to is outsourcing. You can outsource a whole host of areas of your business, but let’s…</p>
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<div id="78817_kdub2"><div class="entry"><p style="text-align: justify;">As a consultant you’re often tight on time.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">You have clients to deal with, projects to work on, marketing to do …and the list goes on.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">One area that consultants should give more consideration to is outsourcing. You can outsource a whole host of areas of your business, but let’s just look at one today – your telephone communications.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">When you first hear the word call center you probably think of a big open office floor with hundreds of cubicles and phones ringing off the hook … a buzz of men and women quick talking to take an order or to provide support filling the air.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><span style="color: #800080;"><strong>Valuable in More Than One Way</strong></span></p>
<p style="text-align: justify;"><span style="color: #800080;"><strong> </strong></span></p>
<p style="text-align: justify;">Today however, call center services go way beyond this and as a consultant can help you in more than one area of your business.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><span style="color: #800080;"><strong>Here are just a few examples:</strong></span></p>
<p style="text-align: justify;"><span style="color: #800080;"><strong> </strong></span></p>
<p style="text-align: justify;">• You’ll be out at meetings or on the road all day … call centers generally offer an answering service and can receive your calls for you and forward them to your mobile phone if and when needed.</p>
<p style="text-align: justify;">• You’re putting on a seminar or have created an information product you want to sell – of course you’ll have registration online, but many people still prefer calling in – this is a perfect job for a call center to help you with.</p>
<p style="text-align: justify;">• Your business is growing, and while you’re not quite ready to hire a full time assistant you do want and need someone answering your day to day calls … call centers often have receptionist services that can help you with all of that and more.</p>
<p style="text-align: justify;">• And there’s a whole other angle to this too. Call centers can be useful for your client projects. When you want to conduct a survey or some research … call centers can help you get that data by making those calls for you.</p>
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<p style="text-align: justify;"><span style="color: #800080;"><strong>Choosing the Right Provider</strong></span></p>
<p style="text-align: justify;"><span style="color: #800080;"><strong> </strong></span></p>
<p style="text-align: justify;">The <a href="http://www.avadtechnologies.com/small-business-hosted-call-center/" rel="nofollow">hosted call center</a> market is a crowded one and you’ll find all kinds of companies offering a wide array of services. Before you choose one to work with be sure that they clearly understand your goals, are open to doing an initial project like a trial so you can see if you like the working arrangements, and be sure take a look at their client list (and don’t be afraid to give one or two a call to get the whole story).</p>
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<p style="text-align: justify;"><strong><a href="http://www.avadtechnologies.com/virtual-call-center-solution/" rel="nofollow">Virtual Call Center</a> Strategy</strong> <span style="color: #800080;">to Find New Clients</span></p>
<p style="text-align: justify;"><span style="color: #800080;"> </span></p>
<p style="text-align: justify;">Let me share with you another way that all of this can help you to bring in new clients. If you’ve been reading this blog for a while you’ll know I’m a big believer in edu-marketing – that is marketing through educating prospective clients and not bombarding them with hardcore sales messages.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">A classic edu-marketing strategy is to offer a free video or report on your website, in your marketing materials, ads and so forth. By giving your prospects the option to call a 24/7 voice mail system that automatically collects their name and contact info they feel better because they know they won’t be ‘pushed to buy’ and are then more likely to request your information … which is great for you because the more people that see your materials and the value in what you offer the better.</p>
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<p style="text-align: justify;">Hope you enjoyed this look into how you can make call center software work for your consulting business. We’ll continue to look at other ways you can outsource aspects of your business for growth in future posts.</p>
<p style="text-align: justify;">If you’ve used call center services and have a story (good or bad) to share, would love to hear about it in the comments below.</p>
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<p style="text-align: justify;">Article Source: <a href="http://www.consulting-business.com/how-consultants-use-call-centers.html" rel="nofollow">http://www.consulting-business.com/how-consultants-use-call-centers.html</a></p>
<p style="text-align: justify;">Check out also for <a href="http://www.avadtechnologies.com/" rel="nofollow">Small Business VoIP</a></p>
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</div>VoIP Saves Money And Improves Productivitytag:knolstuff.com,2012-07-25:1781665:BlogPost:2228772012-07-25T09:40:41.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div class="entry"><p style="text-align: justify;">Many businesses continue to use the telephone the same way they did 10, 20 or even 30-years ago. These companies are missing an enormous opportunity to transform their company by using a Hosted VoIP phone system to increase productivity, improve customer support while saving money.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Why You Need To Manage Incoming Calls…</strong></p>
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<div class="entry"><p style="text-align: justify;">Many businesses continue to use the telephone the same way they did 10, 20 or even 30-years ago. These companies are missing an enormous opportunity to transform their company by using a Hosted VoIP phone system to increase productivity, improve customer support while saving money.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Why You Need To Manage Incoming Calls</strong></p>
<p style="text-align: justify;">Every employee, customer and prospective customer at some point will interact with your company over the telephone. It is extremely important to carefully map out your company’s incoming and outgoing call flow to make this process as efficient as possible or you risk losing business. An effective call handling process ensures your company has a professional image.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">A Hosted VoIP phone system gives you complete control over how incoming and outgoing calls are processed. Having an effective process avoids problems such as losing important calls and transferring callers to the wrong person or department.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Your customers do not like being transferred incorrectly from one department to the other. Routing a customer call to the appropriate department on the first try is very important, especially if that customer is already upset about something. Don’t compound the problem by incorrectly handling these calls. We have all had this experience and it leaves a very bad taste.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">We see a lot companies that let the calling experience just happen, evolve over time, or allow empolyees to decide how customer calls should be handled. This is not the way you want to manage such a critically important business function. You would be surprised how many companies manage the phone system this way.</p>
<p style="text-align: justify;"><br/> The good news is that you can easily turn this situation from a problem into a benefit with a Hosted VoIP phone system.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>A Hosted VoIP Phone System Is Affordable</strong></p>
<p style="text-align: justify;">Most small businesses don’t realize how affordable Business VoIP <a href="http://www.avadtechnologies.com/virtual-call-center-solution/">Call Center Software</a> that has state-of-the-art is. This is great news for the growing business. Many of your competitors have fallen into the same trap of portraying an unprofessional image simply because they don’t realize how easily a Hosted VoIP phone system can correct this problem.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">The initial investment to get a fully functional Business VoIP <a href="http://www.avadtechnologies.com/virtual-call-center-solution/">Virtual Call Center</a> solution is a lot less than you might think. You can buy quality IP phones for less than $125.00. The only other hardware required is a VoIP router. For a 15 person company, a VoIP router costs less than $750.00.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">You can add more items like conference phones and video conferencing phones, but in order to get a fully functioning phone system all you really need are the IP Phone sets and a VoIP router.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Only Pay For The Services You Need – No Hardware</strong></p>
<p style="text-align: justify;">With a traditional phone system, you have to purchase the hardware required for the services your phone system needs. If your company needs an Auto-Attendant, you have to purchase Auto-Attendant hardware and pay for the installation. In the future, if you need to add a second Auto-Attendant in a different location, you are forced to purchase additional hardware.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">This is not the case with a Business VoIP phone system. You get complete freedom to change your phone system at any time without purchasing additional hardware and paying for installation. You can literally change, add or remove phones, auto-attendents, hunt groups, call centers on-line and in real time.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>The Flexibility to Adapt As Conditions Change</strong></p>
<p style="text-align: justify;">Flexibility is the true benefit of a Call Center Software. You will no longer have to adapt your business to the limitations imposed by your phone system. If you think about it, almost everything you do and every change you make to your company requires changes to your phone system. Often, it is the cost of the changes to your phone system that prevents companies from executing strategies.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">It is difficult to measure the cost of not executing a strategy, but companies that do not adapt often do not succeed.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">If you would like to learn more about how <a href="http://www.avadtechnologies.com/">AVAD Technologies</a> can help your company convert to a <a href="http://www.avadtechnologies.com/">Hosted VoIP</a> phone service, Hosted Call Center solution, please call (800) 733-4136 to speak with a Business VoIP Specialist</p>
</div>Happy With Your Business Phone System?tag:knolstuff.com,2012-03-23:1781665:BlogPost:2181502012-03-23T06:00:00.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div class="entry"><p style="text-align: justify;"><img alt="VoIP phone systems" height="135" src="http://avadtechnologies.com/wp-content/uploads//avad-image-directory/ip_phones/polycom_550.jpg" style="border-width: 0pt; border-style: solid; float: left;" width="175"></img> If you are like most businesses, the answer lies somewhere between ambivalence and total disdain.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Maybe you are at the point “if it’s not broke, then don’t fix it”. While your phone system may not be broken, it really could be a lot better. VoIP is a tool that allows businesses of any size to have a better phone system at a price even a small business can…</p>
</div>
<div class="entry"><p style="text-align: justify;"><img alt="VoIP phone systems" src="http://avadtechnologies.com/wp-content/uploads//avad-image-directory/ip_phones/polycom_550.jpg" style="border-width: 0pt; border-style: solid; float: left;" height="135" width="175"/>If you are like most businesses, the answer lies somewhere between ambivalence and total disdain.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Maybe you are at the point “if it’s not broke, then don’t fix it”. While your phone system may not be broken, it really could be a lot better. VoIP is a tool that allows businesses of any size to have a better phone system at a price even a small business can afford.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">A Business Hosted VoIP Phone System can be easily custom designed to meet your businesses exact requirements without the need to purchase expensive telecommunications hardware.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Any business can literally have a state-of-the-art phone system up and running in a matter of hours that has an upfront cost of $29.95/per user plus the cost of a USB headset and a soft phone.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Your system can have multiple office locations, incorporate home based employees, include Automated Attendants that can answer and transfer callers to any of your employees regardless of their geographic location, music on hold, a complete voice mail system plus many more <a rel="nofollow" href="http://www.avadtechnologies.com/">VoIP small business</a> Features that are too numerous to list here.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">AVAD Technologies specializes in the small/medium sized business market. Business small VoIP is all we do. AVAD provides a complete solution, we provide local and toll free phone numbers, the Business VoIP hardware and software, plus free installation and ongoing support.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">AVAD Technologies is an ideal solution for small business answering service that is seeking affordable Hosted VoIP phone service. AVAD simplifies Hosted VoIP phone systems by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex contact center services or a simply solution; it all depends on your specific needs.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">If you are thinking about switching your business to VoIP or just have some questions, please feel free to call (800) 733-4136 or fill out the following contact form and a Business VoIP Specialist will give you a call.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Check out for <a href="http://www.avadtechnologies.com/small-business-hosted-call-center/">Small business hosted Call Center</a> and <a href="http://www.avadtechnologies.com/inbound-outbound-blended-call-center/">Contact center services</a></p>
</div>How Consultants Use Call Centerstag:knolstuff.com,2012-03-09:1781665:BlogPost:2180102012-03-09T05:22:28.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p><font color="" face="" size=""><img alt="call center" height="150" src="http://pics.livejournal.com/voip_provider/pic/00001ta7" style="border-width: 0pt; border-style: solid; float: left;" width="150"></img> As a consultant you’re often tight on time.</font></p>
<p><font color="" face="" size=""><br></br></font></p>
<p style="text-align: justify;"><font color="" face="" size="">You have clients to deal with, projects to work on, marketing to do …and the list goes on.</font></p>
<p style="text-align: justify;"><font color="" face="" size=""><br></br></font></p>
<p style="text-align: justify;"><font color="" face="" size="">One area that consultants should give…</font></p>
<p><font color="" size="" face=""><img alt="call center" src="http://pics.livejournal.com/voip_provider/pic/00001ta7" style="border-width: 0pt; border-style: solid; float: left;" height="150" width="150"/>As a consultant you’re often tight on time.</font></p>
<p><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">You have clients to deal with, projects to work on, marketing to do …and the list goes on.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">One area that consultants should give more consideration to is outsourcing. You can outsource a whole host of areas of your business, but let’s just look at one today – your telephone communications.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">When you first hear the word call center you probably think of a big open office floor with hundreds of cubicles and phones ringing off the hook … a buzz of men and women quick talking to take an order or to provide support filling the air.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong>Valuable In More Than One Way</strong></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong><br/></strong></font></p>
<p style="text-align: justify;"><font color="" size="" face="">Today however, call center services go way beyond this and as a consultant can help you in more than one area of your business.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong>Here are just a few examples:</strong></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong><br/></strong></font></p>
<p style="text-align: justify;"><font color="" size="" face="">• You’ll be out at meetings or on the road all day … call centers generally offer an <a href="http://www.per-com.com/answering-service.html" rel="nofollow">answering service</a> and can receive your calls for you and forward them to your mobile phone if and when needed.<br/>• You’re putting on a seminar or have created an information product you want to sell – of course you’ll have registration online, but many people still prefer calling in – this is a perfect job for a call center to help you with.<br/>• Your business is growing, and while you’re not quite ready to hire a full time assistant you do want and need someone answering your day to day calls … call centers often have receptionist services that can help you with all of that and more.<br/>• And there’s a whole other angle to this too. Call centers can be useful for your client projects. When you want to conduct a survey or some research … call centers can help you get that data by making those calls for you.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong>Choosing the Right VoIP Service Providers</strong></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong><br/></strong></font></p>
<p style="text-align: justify;"><font color="" size="" face="">The call center market is a crowded one and you’ll find all kinds of companies offering a wide array of services. Before you choose one to work with be sure that they clearly understand your goals, are open to doing an initial project like a trial so you can see if you like the working arrangements, and be sure take a look at their client list (and don’t be afraid to give one or two a call to get the whole story).</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong>Virtual Call Centers Strategy to Find New Clients</strong></font></p>
<p style="text-align: justify;"><font color="" size="" face=""><strong><br/></strong></font></p>
<p style="text-align: justify;"><font color="" size="" face="">Let me share with you another way that all of this can help you to bring in new clients. If you’ve been reading this blog for a while you’ll know I’m a big believer in edu-marketing – that is marketing through educating prospective clients and not bombarding them with hardcore sales messages.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">A classic edu-marketing strategy is to offer a free video or report on your website, in your marketing materials, ads and so forth. By giving your prospects the option to call a 24/7 voice mail system that automatically collects their name and contact info they feel better because they know they won’t be ‘pushed to buy’ and are then more likely to request your information … which is great for you because the more people that see your materials and the value in what you offer the better.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">Hope you enjoyed this look into how you can make small business call center work for your consulting business. We’ll continue to look at other ways you can outsource aspects of your business for growth in future posts.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">If you’ve used <a href="http://www.per-com.com/answering-service.html" rel="nofollow">call center services</a> and have a story (good or bad) to share, would love to hear about it in the comments below.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">AVAD Technologies is an ideal solution for small business answering service that is seeking affordable Hosted VoIP phone systems. AVAD simplifies VoIP internet phone service by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex call center monitoring software or a simply solution; it all depends on your specific needs.</font></p>
<p style="text-align: justify;"><font color="" size="" face=""><br/></font></p>
<p style="text-align: justify;"><font color="" size="" face="">Check out for <a href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/">Virtual call center software</a> and <a href="http://www.avadtechnologies.com/small-business-hosted-call-center/">Small business hosted Call Center</a></font></p>Unlimited calling plans are really not unlimitedtag:knolstuff.com,2012-02-23:1781665:BlogPost:2172672012-02-23T09:29:15.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p style="text-align: justify;"><img alt="Hosted VoIP solutions" height="164" src="http://www.avadtechnologies.com/wp-content/uploads/2012/02/learn-about-call-center.jpg" style="border-width: 0pt; border-style: solid; float: left;" width="250"></img> If one of the reasons you are considering VoIP for your business is because the VoIP Provider offers Unlimited Calling, you need to pay close attention to the fine print.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Most VoIP phone service provider has a clause in their service agreement called a Fair Use Policy or FUP. Before accepting service, make sure this policy is something your business can live with.…</p>
<p style="text-align: justify;"><img alt="Hosted VoIP solutions" src="http://www.avadtechnologies.com/wp-content/uploads/2012/02/learn-about-call-center.jpg" style="border-width: 0pt; border-style: solid; float: left;" height="164" width="250"/>If one of the reasons you are considering VoIP for your business is because the VoIP Provider offers Unlimited Calling, you need to pay close attention to the fine print.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Most VoIP phone service provider has a clause in their service agreement called a Fair Use Policy or FUP. Before accepting service, make sure this policy is something your business can live with.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><b>What does a fair use policy clause mean to me?</b></p>
<p style="text-align: justify;"><b><br/></b></p>
<p style="text-align: justify;">Business VoIP Providers that offer unlimited calling for one monthly price are really not telling you the truth. These plans almost always include a fair use policy in their Terms of Service. A fair use policy sets a maximum amount of minutes per month you can call. Any calls above this amount will be metered and added to your bill.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">The good news is that most VoIP companies will view your account in aggregate. If one of your users goes over the fair use limit, but the rest are under, they will allow you to share the minutes from your entire company, and if in aggregate, you are under the policy limit you will not be charged. Most businesses rarely exceed the fair usage limits on an aggregate basis. You just have to make sure the fair use policy includes the aggregate language.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">The reason VoIP service providers in USA have include this Claus is because they price their service based on an assumption that on average, each VoIP broadband phone user will use a certain number of calling minutes each month. VoIP Providers also calculate the maximum minutes that if exceeded, will result in a loss to the VoIP Provider. The number of minutes that results in a loss to the VoIP Provider is usually what determines the fair use policy maximum calling minutes.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">The levels at which the fair use policy kicks in and your start getting metered for overage varies from 1,500 minutes to 2,500 minutes per month depending on the VoIP business phone system Provider. The average office worker typically spends about 800 minutes per month. For most Hosted VoIP solutions businesses the fair use policy never comes into play. If your company is a heavy phone user, check the fair use policy before you sign up.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">In the interest of full disclosure, <a rel="nofollow" href="http://www.avadtechnologies.com/">AVAD Technologies</a> offers an unlimited calling plan and has a <a rel="nofollow" href="http://avadtechnologies.com/about/terms-of-service/">fair use policy</a> limit of 1,500 minutes per month in aggregate.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">AVAD Technologies is an ideal solution for small business answering service that is seeking an affordable hosted contact center system. AVAD simplifies VoIP for businesses by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex call tracking software or a simply solution; it all depends on your specific needs.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Check out for <a rel="nofollow" href="http://www.avadtechnologies.com/">Voice over internet protocol services</a> and <a rel="nofollow" href="http://www.avadtechnologies.com/">Voicemail service for business</a></p>Prevent Bad VoIP Service Before You Starttag:knolstuff.com,2012-02-14:1781665:BlogPost:2168852012-02-14T05:45:07.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p><strong>When failure is not an option</strong></p>
<p><strong><br></br></strong></p>
<p style="text-align: justify;"><img alt="Business VoIP Phone Service" src="http://avadtechnologies.com/wp-content/uploads//avad-image-directory/posts/homework-dog.png" style="float: left;"></img> If you are like most businesses, your phone system is a critical component of your business. Before you decide to use the services of a particular <a href="http://www.abc.com/">Hosted VoIP Company</a> you need to do your research.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Not all VoIP phone service provider are the same nor are the…</p>
<p><strong>When failure is not an option</strong></p>
<p><strong><br/></strong></p>
<p style="text-align: justify;"><img style="float: left;" src="http://avadtechnologies.com/wp-content/uploads//avad-image-directory/posts/homework-dog.png" alt="Business VoIP Phone Service"/>If you are like most businesses, your phone system is a critical component of your business. Before you decide to use the services of a particular <a href="http://www.abc.com/">Hosted VoIP Company</a> you need to do your research.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Not all VoIP phone service provider are the same nor are the conditions that exist at each customer location identical. This however does not excuse implementing Hosted VoIP phone systems that delivers poor performance. It is the responsibility of the broadband VoIP Provider to ensure that each installation has the proper conditions in place to ensure maximum results.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">If a customer wants Hosted VoIP primarily to save money, and at the same time the customer is not willing to pay for the proper equipment to ensure quality of service, the Hosted residential VoIP providers is asking for problems if they agree to work with that customer. You can’t expect to get business quality voice running over a crappy router supplied by an ISP with a $19.95/month DSL connection and try to run 25 users on that system. This is guaranteed to fail.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">On the other hand, if the Hosted VoIP Provider works with the prospective customer and explains what is required and what it costs to install a business grade VoIP for small business solution and prospective customer actually follows the VoIP Providers recommendations, the chances of delivering a successfully VoIP phone system greatly increase.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>The ideal Hosted VoIP solution has the following components;</strong></p>
<p style="text-align: justify;"><strong><br/></strong></p>
<p style="text-align: justify;">• T-1 connection dedicated to Voice<br/> • VoIP router from manufacturers like Edgewater Networks or Cisco<br/> • IP Phones from Polycom or Cisco<br/> • Hosted VoIP Service from a quality provider<br/> • Hosted VoIP Provider can prove they have redundant facilities.<br/> • Hosted voice over internet protocol providers offers superior customer service</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">It comes down to the simple but time honored saying “Do your home work first” and “if it sounds to good to be true, it probably is”.</p>
<p style="text-align: justify;"><br/> Your phone system is a critical component of your company; it does not make sense to cut corners on one of the most important parts of your business. This is why sky divers don’t choose the cheapest parachute. Failure is not an option.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Tell Us About Your Needs – Get started with AVAD today. Feel free to call us toll-free at (800) 733-4136 or you can complete a short <a href="http://www.avadtechnologies.com/contact/request-quote/">Call Center Quote Request Form</a>.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">AVAD’s Small Business Telephone Service is a complete solution that includes VoIP, call centers solution, automated dialing, IVR/ACD, recording, reporting, and multi-media capabilities and Call Blending.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">AVAD Technologies is an ideal solution for business voice services that is seeking an affordable hosted VoIP phone system. AVAD simplifies contact center solutions for small businesses by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex Call Center Software or a simply solution; it all depends on your specific needs.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Check out for <a href="http://www.avadtechnologies.com/business-pbx/">VoIP Phone Systems</a> and <a href="http://www.avadtechnologies.com/">VoIP service providers in USA</a></p>Call Centers are Within Reach of Small Businessestag:knolstuff.com,2012-02-02:1781665:BlogPost:2163482012-02-02T08:45:59.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div class="entry"><p><img alt="Hosted VoIP Call Center" src="http://www.avadtechnologies.com/wp-content/uploads/2011/11/Call-Center-Banner.png" style="border-width: 0pt; border-style: solid; float: left;"></img> AVAD’s Hosted contact center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location.</p>
<p></p>
<p style="text-align: justify;"><strong>Build Your Own Hosted VoIP Call Center:</strong></p>
<p style="text-align: justify;"><strong><br></br></strong></p>
<p style="text-align: justify;">* Simplified installation and maintenance.<br></br> * No hardware required.<br></br> * Easily…</p>
</div>
<div class="entry"><p><img style="border-width: 0pt; border-style: solid; float: left;" src="http://www.avadtechnologies.com/wp-content/uploads/2011/11/Call-Center-Banner.png" alt="Hosted VoIP Call Center"/>AVAD’s Hosted contact center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location.</p>
<p></p>
<p style="text-align: justify;"><strong>Build Your Own Hosted VoIP Call Center:</strong></p>
<p style="text-align: justify;"><strong><br/></strong></p>
<p style="text-align: justify;">* Simplified installation and maintenance.<br/> * No hardware required.<br/> * Easily add/remove agents.<br/> * Add an unlimited number of agents.<br/> * Agents can be located anywhere, including home based agents.<br/> * No hardware required, agents can use a soft phone.<br/> * Agressive Pricing Plans</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Configurable Routing:</strong></p>
<p style="text-align: justify;"><strong><br/></strong></p>
<p style="text-align: justify;">* Enhanced Automated Call Distribution (ACD).<br/> * Route calls to any agent regardless of geographic location.<br/> * Customizable Periodic Comfort Message</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Key Features:</strong></p>
<p style="text-align: justify;"><strong><br/></strong></p>
<p style="text-align: justify;">* Automatic Call Distributor (ACD): Intelligent call routing and queuing.<br/> * Enhanced ACD: Advanced queuing when call center is not staffed and maximum wrap-up timer settings.<br/> * Auto Attendant: View Auto-Attendant Details Interactive voice response (IVR) and custom messaging.<br/> * Call Center Reporting: View Call Center Reports Preset real-time and historical reports in graphical and tabular form.<br/> * Music On Hold and Comfort Announcement: Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format.<br/> * Monitoring and Recording: View Call Recording DetailsPre-integrated, third-party vendor solutions for real-time monitoring and recording of agent calls.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Improve Customer Service:</strong></p>
<p style="text-align: justify;">Ensure all incoming calls are serviced efficiently under any network condition and at any time.</p>
<p style="text-align: justify;"><strong>Create Virtual call center:</strong></p>
<p style="text-align: justify;">Establish call centers anywhere in the world, just with a broadband connection.</p>
<p style="text-align: justify;"><strong>Follow-the-Sun Customer Care:</strong></p>
<p style="text-align: justify;">Offer 24x7x365 ubiquitous services with a single number for distributed call center locations.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;"><strong>Manage Calls Effectively:</strong></p>
<p style="text-align: justify;"><strong><br/></strong></p>
<p style="text-align: justify;">Choose from a range of call distribution policies, including skills-based call distribution. Minimize Costs: Provide the option for agents to work remotely with access to all call features. Voice mail Transfer: Transfer calls directly to voice mail.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Tell Us About Your Business VoIP Call Center Needs – Get started with AVAD today. Feel free to call us toll-free at (800) 733-4136 or you can complete a short <a href="http://www.avadtechnologies.com/contact/request-quote/" rel="nofollow">Call Center Quote Request Form</a>.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">AVAD’s Hosted call center for small business is a complete solution that includes VoIP, call centers solution, automated dialing, IVR/ACD, recording, reporting, and multi-media capabilities and Call Blending.</p>
<p style="text-align: justify;">AVAD Technologies is an ideal solution for small business call center for business that is seeking an affordable Call Center solution. AVAD simplifies Call Centers for small businesses by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex contact center solutions or a simply solution; it all depends on your specific needs.</p>
<p style="text-align: justify;"></p>
<p style="text-align: justify;">Check out also for <a href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/">Call center solutions</a> and <a href="http://www.avadtechnologies.com/">Hosted VoIP phone systems</a></p>
</div>Why Hosted VoIP for Small Businessestag:knolstuff.com,2011-11-11:1781665:BlogPost:2099322011-11-11T05:25:10.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<p align="justify">There Are 2 Types of Business VoIP Installations: a Hosted VoIP service or a Premise VoIP service.</p>
<p align="justify"> </p>
<div align="justify"></div>
<p align="justify">The choice of installation depends upon the specific needs of your company as well as the level of expertise and commitment to managing a particular VoIP installation.</p>
<p align="justify"> </p>
<div align="justify"></div>
<p align="justify"><img align="left" alt="Hosted VoIP phone service" class="alignleft" hspace="0" src="http://cdn.avadtechnologies.com/wp-content/uploads/avad-image-directory/misc/global-agents.png" style="border-style: solid; border-width: 0pt; float: left;" vspace="0"></img> <strong> …</strong></p>
<p align="justify">There Are 2 Types of Business VoIP Installations: a Hosted VoIP service or a Premise VoIP service.</p>
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<p align="justify">The choice of installation depends upon the specific needs of your company as well as the level of expertise and commitment to managing a particular VoIP installation.</p>
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<p align="justify"><img class="alignleft" style="border-style: solid; border-width: 0pt; float: left;" src="http://cdn.avadtechnologies.com/wp-content/uploads/avad-image-directory/misc/global-agents.png" alt="Hosted VoIP phone service" vspace="0" align="left" hspace="0"/><strong> </strong><span style="font-weight: bold;">Types of Business</span> <a target="_self" href="http://www.avadtechnologies.com/business-voip/virtual-pbx-installation/">VoIP phone installation</a></p>
<p align="justify"><br style="font-weight: bold;"/><br style="font-weight: bold;"/><span style="font-weight: bold;"> 1. Premise VoIP Installation:</span> Own and manage on your location the telecommunications hardware and the software.</p>
<p align="justify"><br/> <span style="font-weight: bold;">2. Hosted VoIP Installation:</span> Lease the Services from a business VoIP providers</p>
<p align="justify"><br/>A Premise based solution requires additional network equipment as well as dedicated servers and reliable battery backup systems. Network integrity testing should also be done before implementing a premises VoIP solution.</p>
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<p align="justify"><span style="font-weight: bold;">VoIP Greatly Increases Flexibility</span></p>
<p align="justify"><br style="font-weight: bold;"/><br/>A voice over internet protocol services offers a great deal more flexibility than a Premise Based VoIP system. Both types of installation come loaded with Advanced PBX Calling Features that can easily be added to any telephone. However a Hosted VoIP solution offers greater flexibility when adding new locations or when adding new users to your system. Changes can also be made quickly and easily with a Hosted VoIP system. Moves, adds and changes are easily completed without the need for a technician to come to site, saving about $125.00 per visit.</p>
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<p align="justify">Hosted VoIP phone service allows you to easily move your telephone sets while keeping the telephone number and features intact. You can even move a Hosted VoIP phone systems set to a completely different physical location and that phone will still behave as if it were in your primary office location. You simply unplug your phone and plug it into another network jack location that is connected to the network. As new features and applications are designed they can be added to your network.</p>
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<p align="justify">A small business hosted VoIP frees your company from the burden of managing the security of the locations that house your system. The hardware that runs a Hosted VoIP service should be housed in an ultra secure location located with redundant facilities. Among the many security features of such a location is a backup power supply that can keep the facility running for at least 15-days along with a team of technicians that monitor the systems 24/7.</p>
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<p align="justify">A Hosted VoIP broadband phone system also does not require the purchase or maintenance of VoIP hardware and software and is therefore easier and much less costly to implement. IP telephone sets, a specialized router are the only hardware that is required to install Hosted VoIP phone system.</p>
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<p align="justify"><span style="font-weight: bold;">VoIP Reliability Continues to Improve</span></p>
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<p align="justify">There should not be difference in the reliability between a Hosted VoIP solution and Premise VoIP solution. VoIP, while once considered unstable, has now become a reliable communication solution. Distributing call processing functions across the network eliminates any single point of failure. Choppy calls, once the number one complaint among users, have now stabilized thanks to newer technology and better networks. Providers are moving towards a new standard for the VoIP network, H.323. Infrastructure Traditional VoIP telephone systems required at least one pair of analog telephone wires to each workstation. With VoIP, only one cable (a data connection) is needed to the desktop, which will accommodate both voice and data.</p>
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<p align="justify"><span style="font-weight: bold;">Conclusion</span></p>
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<p align="justify">Voice over IP is here to stay. A VoIP phone system is easily updated to the latest software version at generally no charge. This ensures that your company is always up to date with the newest technology available. This keeps you a step ahead of your competition. Integration into a <a target="_self" href="http://www.avadtechnologies.com/business-pbx/salesforce-integration/">CRM life Salesforce.com</a> and other customized business processes has already happened significantly reducing ongoing maintenance and development costs.</p>
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<p align="justify">With a Hosted VoIP installation, any problems can be fixed quickly and do not require an onsite visit from a technician. With a Premises VoIP installation, the problems are your responsibility.</p>
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<p align="justify">With a Hosted VoIP installation, other than a broken phone, all problems can be fixed remotely. Traditional PBX systems and Premises VoIP installations often require a truck-roll (on-site visit) to the premise, a requirement that introduces a period of delay in trouble-shooting.</p>
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<p align="justify">Further, most business pbx solutions is monitored by the hosting company 24×7. To get that same level of service in a traditional PBX or Premises VoIP installation requires a much higher (and therefore more expensive) service level agreement. With a Hosted VoIP phone system, maintenance issues can be more quickly and efficiently addressed because the majority of equipment is located offsite.</p>
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<p align="justify">AVAD Technologies is a leading VoIP service providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete call centers solution to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and Hosted VoIP for Business and large enterprise customers.</p>
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<p align="justify">Check out for <a target="_self" href="http://www.avadtechnologies.com/2010/01/11/hosted-voip-virtual-call-center/">VoIP for call center</a> and <a target="_self" href="http://www.avadtechnologies.com/">Business VoIP services</a><span><br/></span></p>Avoid Being Locked Into Long-Term Service Contractstag:knolstuff.com,2011-10-19:1781665:BlogPost:2075522011-10-19T05:05:16.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div class="entry"><p style="text-align: justify;">When business slows, companies respond by reducing expenses. What would happen if your business was not allowed to cut costs because of language in one of your service contracts? The answer is obvious, at worst, your business could fail or at the very least, your profits will be reduced.</p>
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<p style="text-align: justify;"><img alt="Hosted VoIP phone system " class="alignleft" hspace="0" src="http://www.shop.avadtechnologies.com/images/welcome-message%285%29.png" style="float: left; width: 414px; height: 115px; text-align: justify;" vspace="0"></img></p>
<p style="text-align: justify;"><span style="font-weight: bold;">Term…</span></p>
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<div class="entry"><p style="text-align: justify;">When business slows, companies respond by reducing expenses. What would happen if your business was not allowed to cut costs because of language in one of your service contracts? The answer is obvious, at worst, your business could fail or at the very least, your profits will be reduced.</p>
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<p style="text-align: justify;"><img alt="Hosted VoIP phone system " class="alignleft" src="http://www.shop.avadtechnologies.com/images/welcome-message%285%29.png" style="float: left; width: 414px; height: 115px; text-align: justify;" vspace="0" hspace="0"/></p>
<p style="text-align: justify;"><span style="font-weight: bold;">Term Contracts Benefit One Side – And It’s Not Your Side</span></p>
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<p style="text-align: justify;">Telecommunications companies have been using term contracts to lock businesses into paying for a set level of service for years. If your business has slowed, a term contract locks you into paying for services that you don’t need. Service contracts only benefit one of the parties to the contract, and that party is not you.</p>
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<p style="text-align: justify;">A telecom service contract that locks you into a minimum amount of services for a fixed period of time only benefits the telecom company.</p>
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<p style="text-align: justify;">To show you how completely one sided a service contract is, what do you think would happen if during the contract period, your company needed to increase the service above the terms on the initial contract. Do you think the company would say no, you have to wait until your contract expires? Of course not, they will happily let you pay more; they just don’t want you to pay less.</p>
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<p style="text-align: justify;"><span style="font-weight: bold;">If You Are Forced To Sign A Term Contract, At least Ask For a Business Downturn Clause</span></p>
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<p style="text-align: justify;">If you have no other options and you are forced to sign a term service contract, at least include a business downturn clause. Some telecom companies have started offering a “business downturn flexibility” clause in the contracts to both new and existing customers.</p>
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<p style="text-align: justify;">These new clauses are a ploy to keep companies locked in. <a href="http://www.avadtechnologies.com/" target="_self">Business VoIP services</a> companies are not under any pressure to improve the quality of their services because they have had a virtual monopoly. VoIP is a real threat to this industry. Instead of innovating, telecommunications companies have responded by locking you in. Long term, this strategy is doomed.</p>
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<p style="text-align: justify;"><span style="font-weight: bold;">AVAD Technologies <a href="http://www.avadtechnologies.com/" target="_self">Voice over internet protocol services</a></span></p>
<p style="text-align: justify;"><br style="font-weight: bold;"/><br style="font-weight: bold;"/><span style="font-weight: bold;">A <a href="http://www.avadtechnologies.com/" target="_self">small VoIP phone system</a> service provider that does not require Long-Term Contracts</span></p>
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<p style="text-align: justify;">With <a href="http://www.avadtechnologies.com/" target="_self">AVAD Technologies</a> you are free to leave at anytime and for any reason. Of course we don’t want you to leave, but we won’t use a contract to make you stay either.</p>
<p style="text-align: justify;">Our motto is,</p>
<p style="text-align: justify;"><span style="font-weight: bold;">We can’t make customers stay; we can only make them want to stay”</span></p>
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<p style="text-align: justify;">We work hard every day to earn your business. We believe a telecommunications system is a tool that helps our customers meets their corporate goals. In effect, we become your in-house telecommunications department.</p>
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<p style="text-align: justify;">AVAD Technologies is a leading <a href="http://www.avadtechnologies.com/" target="_self">VoIP service providers in USA</a>. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete <a href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/" target="_self">contact center solutions</a> to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and <a href="http://www.avadtechnologies.com/2010/10/21/the-basics-about-sip-trunks/" target="_self">sip VoIP services</a> for small business and large enterprise customers.</p>
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<p style="text-align: justify;">If you would like to learn more about how AVAD Technologies can help your company convert to Hosted <a href="http://www.avadtechnologies.com/" target="_self">VoIP business solutions</a>, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short <a href="http://www.avadtechnologies.com/contact/request-quote/" target="_self">VoIP Quote Request Form</a>.</p>
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<p style="text-align: justify;">Check out for <a href="http://www.avadtechnologies.com/" target="_self">Voicemail service for business</a> and <a href="http://www.avadtechnologies.com/" target="_self">Business services VoIP</a></p>
</div>Call Center Enhancement Announcementtag:knolstuff.com,2011-10-07:1781665:BlogPost:2069912011-10-07T06:16:58.000ZAVAD Technologieshttps://knolstuff.com/profile/AVADTechnologies
<div style="text-align: justify;"><span style="font-weight: bold;">NEW YORK, NY, September 19, 2011 –</span> AVAD Technologies, LLC, a leading provider of <a href="http://www.avadtechnologies.com/" target="_self">Hosted VoIP PBX phone service</a> to small and medium size businesses, today announced enhancements to its Hosted Call Center solution. These enhancements include improved Reporting a Predictive Dialer and a new Web Portal Interface. These new capabilities are designed specifically for…</div>
<div style="text-align: justify;"><span style="font-weight: bold;">NEW YORK, NY, September 19, 2011 –</span> AVAD Technologies, LLC, a leading provider of <a target="_self" href="http://www.avadtechnologies.com/">Hosted VoIP PBX phone service</a> to small and medium size businesses, today announced enhancements to its Hosted Call Center solution. These enhancements include improved Reporting a Predictive Dialer and a new Web Portal Interface. These new capabilities are designed specifically for call centers with higher call volumes and more complex reporting requirements.</div>
<div style="text-align: justify;"><br/><img alt="Business VoIP" src="http://cdn.avadtechnologies.com/wp-content/uploads/2011/03/voip-mouse3.png" style="margin-left: 0px; margin-right: 30px; float: left;" height="150" hspace="0" vspace="0" width="150"/><br/>AVAD Technologies Hosted inbound/<a target="_self" href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/">outbound call center</a> supports all call center environments, from small companies to individuals that need basic call distribution, queuing, and simple reporting, to advanced distributed, wholesale and in-house call centers.</div>
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<div style="text-align: justify;"><p><span style="font-weight: bold;">Recent Enhancements to AVAD’s Hosted <a target="_self" href="http://www.avadtechnologies.com/blog/2011/07/21/small-business-call-center/">Small Business Call Center Include</a>:</span></p>
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<p><span style="font-weight: bold;">Enhanced Reporting –</span> broader real-time and historical performance metric capture enables call center supervisors to optimize their local or global workforce, with the use of new pre-configured, scheduled and customizable reports.</p>
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<p><span style="font-weight: bold;">Redesigned Web Clients –</span> a user-friendly web interface enable agents to more efficiently handle calls and improve a supervisor’s ability to monitor agent activity in order to ensure greater customer satisfaction.</p>
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<p>AVAD’s Hosted Call enables increased efficiency for geographically distributed <a target="_self" href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/">virtual call center</a> for small business. Allowing these companies to realize significant cost savings and efficiency.</p>
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<p><span style="font-weight: bold;">Benefits of AVAD’s Hosted <a target="_self" href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/">Call Center Software</a></span></p>
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<p>AVAD Technologies <a target="_self" href="http://www.avadtechnologies.com/">business voice services</a> offer several benefits for small and medium size companies, including:</p>
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<p><span style="font-weight: bold;">Cost Savings –</span> Limited upfront capital investment and predictable ongoing operating expenses.</p>
<p><br/><br style="font-weight: bold;"/><span style="font-weight: bold;">Efficient Supervision of a Virtual Workforce –</span> Management of multi-site, mobile and remote agents from our web based call center portal.</p>
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<p><span style="font-weight: bold;">Administrative Flexibility –</span> Ability to quickly and efficiently handle unexpected call volume, without negatively impacting customer wait times.</p>
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<p><span style="font-weight: bold;">Business Continuity –</span> Calls are queued and can be quickly and easily re-routed to alternate locations.</p>
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<p>AVAD Technologies is a leading <a target="_self" href="http://www.avadtechnologies.com/">VoIP service providers in USA</a>. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete <a target="_self" href="http://www.avadtechnologies.com/business-pbx/virtual-call-center/">Virtual Call Center software</a> to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and <a target="_self" href="http://www.avadtechnologies.com/calling-plans/">VoIP phone plans</a> for small business and large enterprise customers.</p>
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<p>Check out for <a target="_self" href="http://www.avadtechnologies.com/about/">Hosted pbx providers</a> and <a target="_self" href="http://www.avadtechnologies.com/2010/10/21/the-basics-about-sip-trunks/">Sip VoIP services</a></p>
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