How to Have Better Arguments - Tips to Successful Communication

In a office or any workplace environment, it is essential to communicate. Our ability to communicate with anyone and everyone, be it our clients, customers, co-workers and superiors can enhance your overall effectiveness and productivity. If communications were done wrongly, it can even sabotage our progress! Most of the times, our ability to communicate can make the difference in our productivity and success in the office. Here are 10 ways to enhance your verbal efficacy at work:

Develop your voice - Have a voice that is authoritative and firm. When you are pitching at a high voice, it makes you sound whinny. It maybe even perceived as acting "cute". Your voice gives assurance of what you can deliver and who you are.
Slow down - You maybe unaware that you are speaking faster than usual. Are you excited? Are you nervous or unsure? Whatever the case, it may differ in different person. However, the key thing is you
must speak at the speed your listener is comfortable with for them to absorb what you are speaking.
Animate your voice - Give life to your voice. We know you may sound cool with a monotone. Be dynamic. Your tone should go up and down. Your volume should change on emphasis of important things. People will be drawn by your speech.
Don't mumble - Speak clearly. Don't mumble. You are not talking to yourself!
Use appropriate volume - Use the correct volume for the context. You may want to lower your volume when you are alone, close and want to express concern. You may want to speak louder when you are addressing a large group of people.
Pronounce your words correctly - Be sure of what you say. People associate your intelligence with your vocabulary. If you are not sure how to say a word, our advice is do not even use it.
Use the right words - Similarly with pronunciation, if you are unsure of the meaning of a word or phrase, don't use it. It makes you look silly. Learn a new word everyday to build up your vocabulary.
Make eye contact - Have eye contact with the person you are talking to. Show your interest that you are and like talking to the person. Just imagine that you are talking to someone that is always looking elsewhere except you.
Use gestures - Use every part of your body to talk. Gestures inject more life to the conversation. However, use gestures appropriately and avoid those negative ones. You do not want to be seen scratching your forehead most of the time, right?
Many people go into a panic when they hear they will be having a competency-based interview. However there really is no need to be concerned about them they are the easiest type of selection method for which to prepare. If you can prepare for them it's a bit like knowing the questions in advance. So if you follow the 5 tips here you can be confident of doing well.

The reasons that lots of companies like to use this type of interview is that they think they provide a consistent approach to selection and in that way they are fair to all candidates. Competency-based interviews are also seen as being able to better predict which interview candidate is likely to be best at the job. It's believed that if 1= perfect prediction and 0= total chance, that they have an accuracy in selection of 0.35 whereas a typical interview would be around 0.17. So the competence-based interview is meant to be twice as good.

5 Top Tips

A competency based interview is normally based on the organisation's competency set for the job advertised/vacancy. The questions require the candidate to give an example of where they have used a particular competency and to describe the outcome. So the first thing to do is to work out which competencies the company is likely to be looking for. Big organisations will often send these to you if you call them and ask. If this isn't possible look at the advert and check the attributes that the employer is looking for e.g. good team worker. You can use the competencies in the next point and check to see which competencies may be required
Competency sets vary but it is likely that for management roles they may include a number of the following: customer awareness, business development, communication, team working, problem solving, decision making, drive for results, tenacity/persistence, interpersonal skills, courage and conviction, strategic thinking, creativity, curiosity, impact and influencing, leadership, building capability, integrity, quality, initiative, technical/professional expertise.
To prepare for the interview you should go through your CV and experience to identify good examples of achievements which demonstrate each of the competencies that you think are likely to be required. Remember if you don't think you have the experience from a job, you might find examples from you leisure interests, school or college. Use the CAR acronym to prepare your answers. CAR stands for - Context, Action, and Result. By doing this you will have a way to structure your answers so they are punchy and concise. So if for example you want to prepare an answer for the competence of courage and conviction, your answer may be structured like this; Context, I had to make a presentation which proposed a number of things people would not want to do, Action, because I knew this I made sure I had all my facts and the benefit of my proposal, Result, although the audience wasn't totally happy they were unable to argue against my facts and so the debate was very logical and in the end the proposal was agreed.
Make sure you do a practice run through of the answers with a friend or member of your family. Answers should be no more than around 3 mins long. If longer there is a real danger you will lose the attention of the interviewer. Plus interviewers may want to ask follow up questions and if answers are too long it may be that the interviewers do not have time to cover all the questions on the schedule.
Take the time to find good examples of each competence. The outcome of the interview will be strongly influenced by how well each candidate has displayed each competence. Make sure you include the result in each example; it's this that says how effective you are.

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