During the past ten years the majority of Tour Operators, hotels, airplane companies concentrated on the volume instead of the quality. Huge international companies adverstised during years saying that they took care to offer a personnalised service and unique experience to guests. Marriott for the hotel field built hotels of hundreds rooms, EADS designed the biggest plane ever with the Airbus A380. I wonder how they could respect their advertising statements and offer a personnalised service welcoming such a volume? But things are changing Nowadays, Marriott starts building small hotels of 50 rooms and EADS which forecasted to welcome about 1,000 passengers on board in its A380 has seen its major clients decreasing the number of seats to increase the space par passenger. The 21th century is it the one of quality or the one of quantity? Obviously I have my idea which I hope will be correct which would permit the success of the company I am working for
Please I am really interested by your opinion.